We accept the following:
Q: How do I use my points?
A: Points are a payment method. When you are ready to check out you will be given payment options, one of which will allow you to use your points.
Q: Can I change my order?
A: Once an order is placed, it cannot directly be changed. Please contact our support centre at firstname.lastname@example.org with any questions regarding an order you wish to add/subtract items to, and we will be glad to find the easiest solution.
Q: I can't log in on the store, but I can log in on the other sections of your site just fine, what's going on?
A: The forums, content site, and store all have separate registrations, so if you have not specifically signed up for our store, you will need to do so before making a purchase. If you did create your account for the store, please contact us at email@example.com.
Q: My invoice says I am being charged Canadian Dollars but I live in the US, why am I not being charged in US dollars?
A: We are a Canadian business and do all our business in Canadian dollars. The US dollar amounts on our store are an estimate based on the current currency exchange rate. The actual exchange rate can differ depending on your financial institution.
Q: I have a tracking number but I don't know where to use it.
A: Packages for Canada and the US can be tracked at www.canadapost.ca. International shipments do not have tracking numbers.
Q: I live in the US and the tracking information has been the same for a very long time, what's happening with the order?
A: There are a few things that slow down packages going into the US. The biggest of which is US Customs, they will sometimes hold packages for extended periods of time, there is unfortunately nothing that can be done about this.
USPS takes over the package delivery after US Customs has cleared it. USPS doesn't seem to update the tracking information for these packages on a very regular basis, so the package could be out for delivery to you, and the tracking information might still say that the package has reached the destination country.
Q: I live in the US and didn't get a tracking number. Is this a mistake?
A: If you selected the basic US shipping option then a tracking number is not included. The exception to this is if the package is large enough that we have to upgrade the shipping.
Q: My order is missing an item. What do I do?
A: Please email our customer service desk at firstname.lastname@example.org and list your Order ID and the item(s) that is missing and we will get it shipped out to you right away.
Q: I'm looking for a GW item that is not on your site. Can you get it in so I can purchase it?
A: If a GW item is not listed on our site, it's likely that we cannot get it (either it is not available to us as a reseller, or it is discontinued).
Didn't find your answer here? Email us at email@example.com or fill out our web form by clicking Here