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Looking for Miniatures?

As of 2013, MiniWarGaming no longer sells miniatures (except for Dark Potential, see this video for the details). However, we strongly suggest you buy your miniatures at one of our partner stores:

If you live in Canada:

If you live in the USA (or overseas):

Thank you for all of your past business.

Mini War Gaming  | FAQ


Q: How do I use my points?

A: Points are a payment method. When you are ready to check out you will be given payment options, one of which will allow you to use your points.

Q: Can I change my order?

A: Once an order is placed, it cannot directly be changed. Please contact our support centre at with any questions regarding an order you wish to add/subtract items to, and we will be glad to find the easiest solution.

Q: I can't log in on the store, but I can log in on the other sections of your site just fine, what's going on?

A: The forums, content site, and store all have separate registrations, so if you have not specifically signed up for our store, you will need to do so before making a purchase. If you did create your account for the store, please contact us at

Q: My invoice says I am being charged Canadian Dollars but I live in the US, why am I not being charged in US dollars?

A: We are a Canadian business and do all our business in Canadian dollars. The US dollar amounts on our store are an estimate based on the current currency exchange rate. The actual exchange rate can differ depending on your financial institution.

Q: I have a tracking number but I don't know where to use it.

A: Packages for Canada and the US can be tracked at International shipments do not have tracking numbers.

Q: I live in the US and the tracking information has been the same for a very long time, what's happening with the order?

A: There are a few things that slow down packages going into the US. The biggest of which is US Customs, they will sometimes hold packages for extended periods of time, there is unfortunately nothing that can be done about this.

USPS takes over the package delivery after US Customs has cleared it. USPS doesn't seem to update the tracking information for these packages on a very regular basis, so the package could be out for delivery to you, and the tracking information might still say that the package has reached the destination country.

Q: I live in the US and didn't get a tracking number. Is this a mistake?

A: If you selected the basic US shipping option then a tracking number is not included. The exception to this is if the package is large enough that we have to upgrade the shipping.

Q: My order is missing an item. What do I do?

A: Please email our customer service desk at and list your Order ID and the item(s) that is missing and we will get it shipped out to you right away.

Q: I'm looking for a GW item that is not on your site. Can you get it in so I can purchase it?

A: If a GW item is not listed on our site, it's likely that we cannot get it (either it is not available to us as a reseller, or it is discontinued).

Didn't find your answer here? Email us at or fill out our web form by clicking Here  
We accept the following:

Clearance Item
70% Off

Battlefields Basing Glue, 50ml.
Battlefields Basing Glue, 50ml.
See details

Market price: $4.99
Our price: $1.50

Click here for all Clearance items...

Phone Us If You Need Help


I just wanted to tell you guys how impressed I am with the Fantastic Service you provided me on my recent order ( on all my orders actually). I placed my order and it was in the mail the very next day.

This is my 5th order with MiniWarGaming.Com and I have to say that you guys are way beyond most others in customer service and better than any on-line store I have ever dealt with.

Even with my first order which had a minor issue with it , you responded to my e-mail immediately and had the issue corrected the next day, no question no hassles, I canít ask for better customer service than that.

I have recently started back into the hobby and MiniWarGaming.Com is the first place I check out now for all my miniature needs. You are more than a store, your Blog and Forums are great for reference and I really enjoy the tutorials that are available they are a real bonus.

You have great every day prices and your "Big Sales" are always worth waiting for, especially for the extra savings and incentives you offer ( 20% off & a free brush set ). I look forward to being a regular customer for a long time. It always brings a smile to my face when I open a package from MiniWarGaming.Com see all my new projects in the box and then find a sweet bonus hidden at the bottom of the box ( I love Mike & Ikes how did you know? ).


-Todd Van Buren

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MiniWarGaming: 411 East Main St., Welland, Ontario, Canada, L3B3X3, 1-888-561-6860, 905-732-4550